Site Support Staff

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites. Maintains health records according to established health center procedures. Assists providers in the administration of patient care in assigned clinical areas.

Assists in examinations, procedures, diagnostic studies, and treatment of patients under direction of a Medical Provider. Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies and procedures.

• Checks patients in and out of the health centers.
  • Greets visitors, determines nature of business, and refers visitors to appropriate personnel.
  • Maintains waiting room safety and informs Safety Coordinator.
  • Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received.
  • Upon check out, verifies accuracy of providers’ charges and accepts payments.
• Processes billings and payments.
  • If applicable, prepares all nursing home billings for monthly visits and responsible for return of slips from providers.
  • Matches daily batch report to schedule ensuring all patients seen have a corresponding charge.
  • Answer patient questions regarding accounts and documents all conversations regarding account in notes. Makes all necessary corrections, refiles, or postings in Receivable module as needed.
  • Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip
  • Verifies accuracy of the daily deposit and sends in deposit bag to designate site at the end of the day