Patient Service Representative

Job title: Patient Service Representative (PSR)

Job Category: Administrative

Department / Group: Customer Service

This role will be responsible for completing tasks as assigned by the Patient Service Coordinators and Manager.

• Answering patient and family member questions, meeting customer requests
• Greeting all patients upon check-in and through check out process
• Answering phone calls, scheduling return visits and or rescheduling appointments as necessary
• Scheduling in-office and hospital procedures
• Sorting, scanning and faxing and mailing documents as needed
• Supporting FMLA, Disability, Medical Records, Scheduling efforts
• Obtaining and verifying Insurance information, including proper authorizations as needed
• Charging and posting records/paperwork processing, including handling fees
• Medical records retrieval as necessary
• Charging and posting appropriate record fees
• Assisting fellow team members and supporting other locations as needed
• Ensure all process/procedure knowledge and actions falls with department standards
• Maintains professional and positive team relationships and work environment
• Displays willingness and ability to engage in a team approach and professional manner at all times
• Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
• Ability to communicate with patients and staff in a clear, concise, confident and professional manner
• Ability to promote conflict resolution amongst the team, and co workers
• Maintains attendance as scheduled including on time arrival and work day finish
• Team Player- share job tasks without direction