Night Receptionist

Night Receptionist

Position at Iconic Luxury Hotels
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The Chelsea Townhouse, 11 Cadogan Gardens, London, SW3 2RP
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• 29 days holiday including bank holidays
• Regular team events and appreciation days
• Free team meals
• Uniform provided
• Awards of Excellence recognition
• Discount on Spa treatments and products
• 25% discount on all Food & Beverage
• Length of service gifts
• Team referral scheme
• Health cash plan
• Team rate at our Iconic Luxury Hotels
• Friends and Family rate at our Iconic Luxury Hotels
• Employee assistance programme

To be responsible for ensuring the safety and security of 11 Cadogan Gardens, The Chelsea Townhouse & The Apartments during night hours, while delivering exceptional guest service in line with company standards.

• Assist the Night Manager and all departments when necessary, showing teamwork and flexibility.
• Have intimate knowledge of both the bedrooms and geography of the hotel including all fuse boxes.
• Be confident with fire training and fire drill practices.
• Provide 24-hour service to guests, assisting with queries and completing both check‑ins and check‑outs.
• Assist early morning staff (bakers, cleaners, restaurant, kitchen, porters) by issuing keys, stores, sorting equipment problems and providing assistance where necessary.
• Communicate with the early Duty Manager through the Duty Manager Book or verbally on any ongoing problems encountered during the night.
• Support and take ownership of concierge-related requests through out the night, ensuring they are completed within company standard.
• Take ownership to keep the stillroom tidy and ready for early breakfast.
• Order newspapers per the list; check forward planner for any other added papers required for conferences.
• Ensure lounges, terraces and public areas are tidy and free of restaurant and bar items, ready for final cleaning by Housekeeping.
• Use EPOS system to enter breakfast orders and any other room or bar service into the system.
• Handle intoxicated late‑night revelers diplomatically, ensuring they do not disturb other guests or damage hotel property.

The Chelsea Townhouse, launching in late summer 2023, will be a timeless classic hotel in the heart of vibrant Chelsea and is ideally located to explore the best of London. The property is currently undergoing a sensitive restoration that will bring back to life the hotel’s long and eclectic heritage and will significantly improve guest experience and comfort.