Front Desk Agent

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Property Description

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! The hotel is a world‑renowned, five‑star property that offers exceptional service and unforgettable experiences to guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. The hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one‑of‑a‑kind work environment.

As a member of the Grand Hotel team, you’ll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team on Mackinac Island.

Overview

This job posting is only for applicants who do not require visa sponsorship. If you need visa sponsorship, please apply to the H2B job postings.

Housing and meals in our onsite cafeteria available at $19.50/day.

Responsibilities

Front Desk Agent will be responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, answering the phones and directing calls appropriately, greeting members and guests, assisting with reservations and luggage, distributing hotel information and schedules, collecting and sorting the mail on a daily basis, contacting housekeeping or maintenance staff when guests report problems, checking guests in and out of guest rooms, issuing room keys and escort instructions to bellhops, posting charges such as those for rooms, food, liquor, or telephone calls to ledgers manually or by using computers, keeping records of room availability and guests’ accounts, manually or using computers, recording guest comments or complaints, reconciling, investigating, and resolving all guest accounts, including verifying the accuracy of the accounts and balancing charges and revenues, and conducting nightly audits.

Qualifications

• Three (3) months of guest service experience at a high‑end hotel, resort, or private club required.

Benefits

• Multiple tiers of medical coverage.
• Dental & vision coverage.
• 24/7 tele‑doc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off (vacation, sick, bereavement, and holidays).
• 401(k) match.

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company’s heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

EOE AA - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

• Entry level

• Full‑time

• Other
• Industry: Restaurants

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