Front Desk Manager

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. Positions are available in hospitality, guest services, food and beverage, housekeeping, and more, with abundant opportunities for career growth and advancement.

The hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. Join us in delivering legendary hospitality as a valued member of the Grand Hotel team.

This job posting is only for applicants who do not require visa sponsorship. If you need visa sponsorship, please apply to the H2B job postings.

Housing and meals in our onsite cafeteria available at $19.50/day.

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check‑in/check‑out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other team members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401K match

Senior level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industries:
Restaurants

EOE AA‑ Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.