SAG Supervisor Front Desk

Overview

Position Summary Under the supervision of the Saganing Front Desk Manager, provide daily leadership to all front desk team members. Assist team members in the check in /out of guests in a friendly, professional manner. Provide information and assistance to ensure a smooth running hotel that features a first class guest experience.

• Review managers log book and follow through on necessary action; ensure checklists are being completed on a daily basis.
• Familiarize self with the following: room situation in the hotel; staffing for days arrival and departures; and VIP arrivals and departures at the beginning of every shift.
• Meet with Front Desk Manager daily and discuss: rates, inventory and selling strategy; group arrivals and departures; proper staffing levels; and the days activities.
• Relay any pertinent information for the day by utilizing personal discussion with each associate and the daily ten minutes of training to include: group arrivals and departures; training topics; selling strategy; the days activities; hotel and casino events; and occupancy levels, rate, and availability.
• Train and develop team members to prepare them for their job duties and next career step.
• Critique, observe, and document employee-guest interaction to ensure team members are meeting all service standard requirements. Provide monthly feedback to team members.
• Monitor the flow of check-in and check-outs activity and adjust operations as needed to promote efficiency and proper service and staffing levels.
• Verify all team members paperwork and cash banks per established departmental SOPs.
• Provide feedback, positive reinforcement and counseling to team members whenever needed; assist management in any team member disciplinary action and performance evaluations.
• Maintain complete hotel and casino knowledge and answer guests questions successfully.
• Exercise the Four Service Drivers and SECR Core Values; lead by example at all times.
• Remain positioned at the Front Desk or in the lobby area and be available for associate questions and to assist with guest issues.
• Handle all guest complaints quickly, professionally and appropriately.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up spills and clutter, and keeping work areas organized.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Posting: Open to Public

Pay Rate: $19.37

• Review managers log book and follow through on necessary action; ensure checklists are being completed on a daily basis.
• Familiarize self with the following: room situation in the hotel; staffing for days arrival and departures; and VIP arrivals and departures at the beginning of every shift.
• Meet with Front Desk Manager daily and discuss: rates, inventory and selling strategy; group arrivals and departures; proper staffing levels; and the days activities.
• Relay any pertinent information for the day by utilizing personal discussion with each associate and the daily ten minutes of training to include: group arrivals and departures; training topics; selling strategy; the days activities; hotel and casino events; and occupancy levels, rate, and availability.
• Train and develop team members to prepare them for their job duties and next career step.
• Critique, observe, and document employee-guest interaction to ensure team members are meeting all service standard requirements. Provide monthly feedback to team members.
• Monitor the flow of check-in and check-outs activity and adjust operations as needed to promote efficiency and proper service and staffing levels.
• Verify all team members paperwork and cash banks per established departmental SOPs.
• Provide feedback, positive reinforcement and counseling to team members whenever needed; assist management in any team member disciplinary action and performance evaluations.
• Maintain complete hotel and casino knowledge and answer guests questions successfully.
• Exercise the Four Service Drivers and SECR Core Values; lead by example at all times.
• Remain positioned at the Front Desk or in the lobby area and be available for associate questions and to assist with guest issues.
• Handle all guest complaints quickly, professionally and appropriately.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Assist in maintaining a pleasant…