Guest Service Agent

Overview

Help Create Memorable Experiences On Mackinac Island At Mission Point Resort, every exceptional guest interaction—from a warm welcome to seamless check-in and thoughtful assistance—helps shape the unforgettable experiences we are known for. As Mackinac Island’s only full-service, casually elegant resort, we are seeking an enthusiastic and service-driven Guest Service Agent to join our front office team and ensure every guest feels valued from the moment they arrive.

THIS IS A FULL-TIME, SEASONAL POSITION FOR THE SUMMER 2026 SEASON (APRIL THROUGH THE BEGINNING OF NOVEMBER)

The Guest Service Agent is the first point of contact for our guests and plays a key role in creating a welcoming and seamless experience. This hands-on role focuses on delivering exceptional service at the front desk, assisting with check-ins and check-outs, addressing guest inquiries, and coordinating with other resort departments to meet guest needs.

This position is ideal for a guest-focused professional who enjoys problem-solving, thrives in a fast-paced environment, and has a passion for delivering exceptional hospitality.

• Experience: Previous front desk or guest service experience preferred; hospitality, resort, or hotel experience a plus
• Technical
  
  Skills:
  
  Familiarity with property management systems (PMS), reservation software, and basic office technology
• Professional Traits: Friendly, professional, detail-oriented, reliable, and committed to delivering exceptional service
• Problem-Solving: Ability to address guest concerns with patience, empathy, and sound judgment
• Communication: Excellent verbal and written communication skills; comfortable interacting with guests from diverse backgrounds
• Physical Requirements: Ability to stand for extended periods and occasionally lift up to 25 lbs
• Location Requirement: Must be able to live and work on Mackinac Island during the operating season

We invest in team members who help elevate the guest experience. Benefits include:

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility for employer contributions under SECURE Act 2.0
• Seasonal housing and meals
• Employee perks and resort discounts
• Opportunities for professional development and advancement within the hospitality field

Mission Point Resort is more than a workplace—it’s a community built on hospitality, teamwork, and pride. You’ll enjoy the unique island lifestyle, work alongside team members from around the world, and play a vital role in creating meaningful guest experiences.

Deliver exceptional service. Delight our guests. Make every stay unforgettable.

Apply today and become part of the Mission Point Resort Guest Services team.