Housekeeping Supervisor Intern - Summer

Are you ready to develop your leadership skills and master the operational backbone of resort management? As a Housekeeping Supervisor Intern for Summer 2026, you will step into a vital leadership role, supervising the daily cleaning, maintenance, and quality assurance of our rooms, condo units, and public areas in alignment with premier resort standards. In this hands‑on internship, you will lead, train, and motivate Room Attendants and Linen Porters, while gaining essential management experience in productivity tracking, inventory control, and daily department logistics.

• Monitor OSHA standards and promote a safe environment for all housekeeping staff.
  
  Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and file appropriately
• Complete and submit any required reports or paperwork accurately and timely
• Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
• Help in any area of housekeeping as needed
• Ensure that all public space in assigned areas are maintained to department standards
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly
• Assist in control of Lost and Found in the field.
• Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
• Wear a radio and an earpiece every working day.
• Maintain the cleanliness and standards of the company vans
• Maintain the files and regulations of GTRS housekeeping department
• Create, maintain and support high morale of the Housekeeping staff
• Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards
• Assist the Executive Housekeeper with the creation of performance evaluations
• Completely monitor employee training and conduct
• Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department
• Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
• Must understand and abide by the environmental/culture and practices of the resort
• Other duties as assigned

• Relevant experience or experience with customer service
  • Prefer tohave a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
  • Must be at least 21 years of age
  • Must have a current valid Michigan driver’s license and be insurable under the company’s plan
  • General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred

• Attend bi-weekly intern meetings and possible committee meetings
• Complete internship projects
• Work a flexible schedule of 32-40+ hours per week

• Ability to train and supervise others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must have a high energy level – will be on feet most of the time, continuously moving at a fast…