Front Desk Agent

Job Summary:

We are hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, promoting Marriott Bonvoy membership, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

The shift is 3 to 4 days a week and primarily 3pm to 11pm. weekends and holidays

Benefits:

• Competitive pay

• Supportive team environment

• Excellent employee discounts within the company

Responsibilities:

• Provide the highest quality of service to the customer at all times

• Promptly and effectively deal with guest requests

• Check guests in and out efficiently and in a friendly manner

• Be knowledgeable and enthusiastic on BONVOY membership and rewards

• Develop a thorough knowledge of room locations, room rates, and amenities

• Take reservation requests efficiently

• Keep lobby and desk area clean and presentable

• Efficiently open and close shifts; make cash drops

• Ensure all credit cards, cash, and change fund are balanced throughout each shift

• Inform management and housekeeping of any guest or system related complains or problems

• Communicate with incoming staff and management by logging pertinent information in the pass on log

• Keep maintenance informed of all maintenance needs