IT Support Specialist

Overview

The IT Support Specialist is responsible for providing technical support to end users across the division, ensuring efficient operation of computer systems, networks, and related technologies. This role requires strong troubleshooting skills, attention to detail, and a commitment to maintaining a reliable, secure IT environment.

The individual will serve as the first point of contact for technical assistance requests, perform system maintenance, and assist in infrastructure and application support as directed by the IT Operations Manager.

• Respond to and resolve hardware, software, and network support requests in a timely and professional manner.
• Install, configure, and maintain workstations, printers, mobile devices, and related peripherals.
• Support Microsoft 365 applications.
• Monitor end user system performance, apply updates, and ensure endpoint security compliance.
• Provide support for conference rooms, A/V systems, and presentation equipment.
• Maintain accurate documentation of technical procedures, system changes, and support incidents.
• Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems.
• Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle.
• Provide end-user training and guidance to promote technology adoption and best practices.
• Provide hands‑on support and lifecycle management for mobile devices

• Associates or Bachelor’s degree in Information Technology, Computer Science or equivalent experience
• 2-4 years of experience in IT Support, systems administration, or helpdesk operations

• Proficiency in Windows operating systems.
• Experience with Microsoft 365, SharePoint, and Teams.
• Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
• Familiarity with endpoint protection, backup systems, and remote management tools.
• Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus.
• Basic understanding of Power Shell or scripting for automation is advantageous.

• Strong communication and interpersonal skills with a professional, service-oriented demeanor.
• Proven problem-solving ability and attention to detail.
• Capable of working independently or collaboratively.
• Demonstrated reliability and discretion when handling sensitive data.

This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department’s commitment to quality service and operational excellence.