Desktop Support Engineer L1

Join to apply for the Desktop Support Engineer L1 role at Iron Systems, Inc.

Be among the first 25 applicants.

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Performing IMAC (Install, Move, Add, Change) services for IT assets, and supporting mobile phone and non‑PC equipment such as scanners and printers.
• Offering VIP support with tailored, high‑touch service and managing audio‑visual, conferencing, and related technologies.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Network & sharing printer installation.
• Good Knowledge of DHCP, DNS.
• Good communication skill.
• Maintaining IT inventory, coordinating vendor support, and assisting with procurement.
• Strictly adhering to defined Service Level Agreements (SLA’s).
• Supporting Mac devices.
• Supporting recurring meetings, events, and after‑hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

• Engineers are expected to bring their own protective eyewear and composite-toed shoes.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Iron Systems, Inc by 2x.

Apply BELOW