IT Technical Assistant

IT Technical Assistant

Join to apply for the IT Technical Assistant role at Ritz‑Craft
. 3 days ago – Be among the first 25 applicants.

The technical assistant supports and maintains in‑house computer systems, desktops, and peripherals. Duties include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance. The assistant troubleshoots problems promptly, provides end‑user training and assistance, and collaborates with operations to plan, develop, and execute research and development projects. Documentation and communication of activity and project results to operations and management are also required.

Computer Systems & Help Desk

• Assist in developing an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Maintain up‑to‑date hardware and equipment contracts and supervise contract‑based installations.
• Conduct research on computer products in support of PC procurement and development efforts; evaluate and recommend hardware products for purchase.
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstation hardware, networked peripheral devices, and networking hardware products, including all on‑site printers.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end‑user workstation software and networking software products.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third‑party support and PC equipment vendors.

Strategy & Planning

• Write technical specifications for purchase of PCs and related products.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long‑term strategies and capacity planning for meeting future computer hardware needs.
• Support development and implementation of new computer projects and new hardware and software installations.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

Project Support & Technical Assistance

• Help troubleshoot and document known hardware and software issues in the plants.
• Help identify opportunities to improve office and plant efficiency and productivity.

• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Working knowledge of Microsoft Office products, including Microsoft Excel.
• Hands‑on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals and procedural documentation.
• Ability to conduct research into PC issues and products as required.
• Strong mechanical aptitude.

• Effective interpersonal skills and relationship‑building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user‑friendly language.
• Understanding of the organization’s goals and objectives.
• Self‑motivated and directed.
• Keen attention to detail.
• Analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Ability to work in a team‑oriented, collaborative environment.

All candidates are subject to a background check, drug screen, and reference checks.

Referrals increase your chances of interviewing at Ritz‑Craft by 2x.

Entry level

Full‑time

Information Technology

Construction