IT Technician

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The IT Technician supports day‑to‑day technology needs across the plant. This role ensures systems, hardware, and software run reliably so production teams can perform their jobs safely and efficiently. The technician provides frontline troubleshooting, maintains equipment, and follows established standards that keep operations stable.

• Provide on‑site technical support for computers, printers, handheld devices, and other plant hardware
• Install, configure, and maintain workstations, software, and approved applications
• Support network connectivity issues, including wired, wireless, and VPN
• Troubleshoot problems related to scanners, label printers, production terminals, and shop‑floor equipment interfaces
• Assist with user account setup, password resets, and access permissions following established security protocols
• Perform routine maintenance on systems and equipment to minimize downtime
• Document work performed, incidents, and resolutions in the ticketing system
• Escalate complex issues to additional IT staff when needed
• Support hardware replacements, upgrades, and rollouts during planned projects
• Maintain inventory of IT assets and ensure equipment is labeled, tracked, and properly stored
• Follow IT, cybersecurity, and safety policies consistently
• Provide support during outages, system updates, or recovery efforts
• Train employees on basic technology use and best practices when needed

• 4 years of IT helpdesk or support experience, preferably in a manufacturing or industrial environment
• Strong troubleshooting skills for Windows‑based systems and common business applications
• Experience with networks, printers, and basic hardware repair
• Proficient with Active Directory, Office 365, and ticketing systems
• Ability to work independently, manage priorities, and respond quickly to plant needs
• Clear communication skills — able to support users at all technical levels
• Physical ability to lift equipment (up to ~50 lbs), crawl under desks, climb a ladder, and move between production areas

• Bachelor’s degree in IT, computer science, or related field (or equivalent experience)
• Experience with PLC interfaces or shop‑floor systems (helpful but not required)
• Basic understanding of cybersecurity and backup procedures

• Primarily plant‑based with regular movement between production and office spaces
• Requires adherence to PPE and safety rules
• Occasional overtime during outages, upgrades, or high‑priority issues