IT Service Delivery Technician II
Job in
Lake Michigan Beach, Berrien County, Michigan, USA
Listed on 2026-10-19
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Job Responsibilities
- Help Desk Support:
Monitor the Help Desk ticketing system (e.g., Service Now) and provide timely assistance to customers with incidents, events, problems, requests, and projects. - Issue Documentation:
Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing. - Hardware Deployment:
Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune). - Connectivity Maintenance:
Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices. - User Account Setup:
Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance. - Troubleshooting:
Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary. - Performance Monitoring:
Monitor the performance of supported devices and report recurring issues to the appropriate support groups. - Collaborative Support:
Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. - End-User Assistance:
Provide IT services for end users, including visitors within the assigned region. - Security Support:
Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards. - Knowledge Sharing:
Exchange information and knowledge related to IT services with other members of the support team. - Project Participation:
Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams. - Asset Management:
Participate in network asset management as per documented processes. - Team Support:
Assist application development teams as needed throughout project life cycles. - Additional Duties:
Perform other duties and special projects as assigned by the team lead.
- Software and hardware troubleshooting experience
- Directory Services
- Windows 10/11
- Microsoft 365
- Cisco VoIP
- Networking
- mobile communications
- Service Now ticketing system
- Certifications:
ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus. - Technical Knowledge:
Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and Service Now ticketing system. - Troubleshooting
Skills:
Basic hands-on software and hardware troubleshooting experience.
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