Educational Technology Support Technician

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Educational Technology Support Technician

Systems Technician/Operations Assistant I

Reporting to the IT Support Manager and working within the Penn Libraries’ Client Services unit, the Educational Technology Support Technician provides first-tier technical support for both the Libraries’ computing environment and audiovisual technology systems. This position is responsible for supporting computer hardware, software, networking, and a diverse portfolio of technology-enhanced learning spaces across Penn Libraries, including classrooms, computer labs, group study rooms, and event spaces.

The Educational Technology Support Technician installs, configures, maintains, and troubleshoots Windows and macOS desktop and laptop computers, iOS and Android mobile devices, printers, scanners, cameras, and other computing peripherals, while also supporting audiovisual systems including presentation, recording, streaming, conferencing, and collaboration technologies. Working under the direction of technical supervisors, the technician diagnoses and resolves hardware, software, connectivity, and operational issues, ensuring timely restoration of services and a high-quality user experience.

This position consults with faculty, staff, students, and event organizers to understand technology requirements, prepares spaces and equipment for instructional and event use, and provides on-site technical support during classes, meetings, and special events as needed. The technician assists in the deployment, maintenance, and lifecycle management of computing and AV equipment, maintains inventories of technology assets, and participates in evaluating and implementing new technologies and technology-enhanced spaces.

Penn Libraries operates across twelve facilities in a distributed environment. This position regularly travels between library locations, occasionally moves computing and audiovisual equipment, and may require evening and weekend work to support scheduled events, instructional activities, and project implementations.

• Set up, configure, and maintain computing devices and peripherals. Install, configure, and customize operating systems and software.
• Diagnose, troubleshoot, and resolve hardware, software and connectivity problems. Answer end user…