Infrastructure Solutions Architect

Position: Infrastructure Solutions Architect 5
Location: Lansing

Job Title:

Service Now Platform Solutions Architect

Position Overview Architect and shape enterprise Service Now solutions supporting platform strategy, foundational services, and enterprise IT capabilities.

This role offers the opportunity to influence Service Now platform governance, technical solution design, integrations, performance optimization, and long-term platform direction. The Service Now Platform Solutions Architect will support Service Now CMDB and foundational services while partnering with developers, system administrators, project teams, and stakeholders to deliver scalable, secure, and operationally effective IT solutions. What You'll Do /

Key Responsibilities Architect Service Now platform solutions aligned with strategic goals. Lead technical solution design, platform governance, and best practices. Design and support integrations with enterprise applications and services. Provide technical support to developers, system administrators, and project teams. Support platform upgrades, performance optimization, and roadmap planning. Ensure solutions meet security, compliance, and operational requirements. Collaborate with stakeholders to translate business needs into technical solutions.

Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of Service Now platform experience. 5+ years of experience architecting and implementing enterprise Service Now solutions.

Experience with Service Now ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation. Service Now Certified Systems Architect (CSA) certification. Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications Service Now Certified Technical Architect (CTA) or equivalent certifications. Service Now Certified Application Developer (CAD) certification. Service Now Implementation Specialist certifications in CMDB, ITSM, ITOM, or ITAM. ITIL Foundations V3 or higher certification. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career.

At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #Service Now #Service Now Architect  #Service Now Solutions Architect  #Service Now Platform  #Service

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NowITAM #CMDB #CSDM #Enterprise Architecture #Service

NowCSA #Service

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NowCAD #ITIL #Workflow Automation #Service Now Integration  #ITArchitecture #Platform Governance #Enterprise Service Management  #LI-Hybrid