Healthcare IT Technician – Patient-Focused

SUPERVISOR:
Information Technology Director

EMPLOYMENT:
Full Time – Non-Exempt

SALARY/PAY RATE:
Based Upon Experience and Qualifications

POSTING EXPIRATION DATE:

March 13th, 2026

UPONHIRE:

• Dental

JOB DESCRIPTION

The IT Technician I provides frontline technical support for a rural, multi-service healthcare organization. This role supports clinical, dental, behavioral health, pharmacy, and administrative staff.

This position requires a dependable, hands-on professional who is comfortable wearing multiple hats. The Technician must respond quickly to issues impacting patient care, work independently in a smallIT team environment, and maintain professionalism in high-pressure clinical situations.

KEY RESPONSIBILITIES

• Serve as primary point of contact for IT support requests (in-person, phone, email, ticketing system).

• Log all incidents and service requests accurately.

• Provide Level 1 troubleshooting and resolution for: o Windows 10 and 11 desktops and laptops o Printers, label printers, scanners, and peripherals

Mobile devices and tablets o Microsoft 365 applications

Web-based applications and EHR access issues

• Support exam rooms, front desk, pharmacy, and administrative workstations.

• Escalate advanced issues appropriately while maintaining communication with users.

• Remain engaged with end users until issues are resolved or properly transitioned.

Clinical & Operational Support

• Prioritize issues that impact patient flow,charting, prescribing, billing, and checkin processes.

• Provide at-the-elbow support during outages,upgrades, or workflow disruptions.

• Assist staff with basic software navigation and functionality when appropriate.

Hardware & Endpoint Management

• Deploy, configure, and image workstations and laptops.

• Perform basic hardware diagnostics and component replacement.

• Install and configure printers, label printers,and other clinic devices.

• Support remote users using approved remote support tools.

• Maintain accurate inventory of IT equipment.

Account & Access Administration

• Create, modify, and disable user accounts in Active Directory and related systems.

• Perform password resets and enforce secure access procedures.

• Support onboarding and offboarding processes toensure proper access control.

Networking & Infrastructure Support

• Perform basic network troubleshooting(connectivity checks, patching, device reboots).

• Assist with maintenance of switches, wireless access points, and IDF areas under direction.

• Identify and report recurring infrastructure issues.

Security & Compliance

• Adhere strictly to HIPAA regulations and organizational security policies.

• Recognize and report potential security threatsor suspicious activity.

• Follow established IT security and access control best practices.

• Support endpoint protection and patch compliance efforts.

Projects & Additional Duties

• Assist with clinic expansions, relocations, and equipment deployments.

• Support integration of new services or departments.

• Participate in after-hours or weekend work when required for maintenance or upgrades.

• Perform other duties as assigned.

SHAPE   MERGE FORMAT

SKILLS, ABILITIES & KNOWLEDGE

Technical Skills

• Strong working knowledge of Windows 10 and 11.

• Strong knowledge of Microsoft 365.

• Working knowledge of Active Directory user management.

• Solid understanding of computer hardware and peripheral troubleshooting.

• Experience troubleshooting printers and label printers.

• Basic understanding of networking concepts (IP addressing, DNS, DHCP, connectivity troubleshooting).

• Understanding of IT security best practices.

Professional Skills

• Strong customer service skills in a clinical environment.

• Ability to communicate technical concepts clearly to non-technical staff.

• Ability to prioritize…