Client Manager - Personal Lines

The Client Manager is responsible for independently managing client relationships and service delivery within an assigned book of business. This role evaluates risk exposures, pre-qualifies and establishes coverage strategies, and collaborates with Sales Executives and Client Executives to secure and retain business. The position operates with a high degree of discretion and independent judgment, balancing strategic advisory with hands‑on execution to deliver best‑in‑class client outcomes and support organizational growth.

• Owns and manages client relationships across an assigned book of business.
• Serves as primary point of contact for client needs, service requests, and coverage strategy.
• Exercises independent judgment in evaluating risk exposures and recommending insurance solutions.
• Partners with Sales Executives and Client Executives to support business retention and growth.

• Leads all phases of renewal and remarketing processes including applications, negotiations, quotes, and proposals.
• Evaluates and processes policy changes, ensuring timely and accurate execution.
• Prepares stewardship and insurance summary reports.
• Manages billing, invoicing, and resolves accounting discrepancies with clients and carriers.

• Maintains accurate account records and documentation in agency systems.
• Ensures service delivery meets agency standards and timelines.
• Monitors policy changes and ensures alignment with client strategy.
• Provides consistent and professional communication documentation.

• Collaborates with internal teams and carrier partners to align service delivery.
• Maintains strong underwriter relationships to support optimal outcomes.
• Attends client meetings and contributes to service strategy execution.

• Identifies cross-sell and coverage enhancement opportunities.
• Supports retention goals aligned with agency standards.
• Participates in client strategy development and implementation.

• Identifies opportunities for process improvement and efficiency.
• Stays current on industry trends, underwriting appetites, and carrier systems.
• Pursues continued education and professional designations.

• Delivering high-quality client service and retention outcomes.
• Maintaining accuracy and completeness of client records and deliverables.
• Providing timely, strategic insurance guidance and solutions.
• Building strong, trusted relationships with clients and carrier partners.
• Exercising sound judgment, prioritization, and ownership.

• Bachelor’s degree in Business Administration, Risk Management, or equivalent experience.
• 3–5+ years of related Property & Casualty experience.
• Property & Casualty License.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work independently and manage multiple priorities.

• Prior client management experience in Property & Casualty.
• Experience working with carrier systems and underwriting processes.
• Advanced certifications or designations in insurance field.

• Strategic & Systems Thinking
• Ownership & Accountability
• Data-Driven Decision Making
• Process Improvement
• Collaboration & Communication
• Change Agility
• Business Acumen