Lead Quality Analyst

Eaton’s IS VEH VGNA division is currently seeking a Lead Quality Analyst. This is a full time position based at our Galesburg, MI facility.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.

• Manage and process warranty claims adjudication according to warranty guidelines, claim approval strategies, claim coding guidelines, and deploy required reporting (including claim payment reporting).
• Collaborate with assigned customers and stakeholder to drive warranty process improvements in accuracy, backlog, and adjudication of warranty claims.
• Support of other warranty process for dealer labor rates updates, dealer claim payments issues and dealer accounts updates/creation as well as daily communication to the customer on a variety of other questions to support accurate and timely responses
• Provide expert communication for warranty guidelines and product failure in support of any warranty claim submission and responses.
• Meet all claim coding and claim payment quality guidelines.

• Provide introductory level warranty administration support for assigned customers and claim processing channel. This includes deployment and reporting of all Warranty financial transactions between Eaton and our Customers (credits, parts and checks)
• Develop, translate, deploy warranty literature, guidelines and tools as needed across the warranty landscape.
• Apply Eaton’s standard policies and procedures to administer warranty claims or when creating new guidelines. Process warranty claims with a high degree of consistency and claim quality.
• On-going development and improvement of departmental processes utilizing Eaton Business Systems (EBS) methodologies.
• Effectively accomplish daily tasks and record/monitor performance metrics.
• Provide failure analysis of product defects and communicate back to customers.
• Utilize knowledge of customers, and internal policies and processes to drive department and organizational goals.
• Proactively identify trends and needed resolution that are accompanied with resolution recommendation and deployment.
• Meet Performance metrics for Safety, Quality, Productivity

• Minimum Associates Degree in Business, Engineering or related field from an accredited institution
• Minimum 18 months experience administrating claims with technical response to customers for the automotive or commercial vehicle industry. (This includes claim coding to meet Engineering Guidelines, Financial Transactions resulting from guidelines appropriate claim adjudication and claim activity reporting )
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."
• No relocation assistance is available for this position. Candidates must reside within 50 miles of Galesburg, MI…