Operations Director

Are you ready for an operations leadership role with a high-growth, entrepreneurial-spirited medical products company?
Are you interested in being a key member of the global leadership team? Do you excel as a leader, have passion to mentor and coach, and enjoy collaborating with other functions to achieve growth goals? We are seeking an accomplished leader as Director of Operations. Is that you?

Reporting to the CEO and serving as a member of the leadership team, you will be responsible for leading Garrison Dental Solutions operations. This includes efficiently and effectively managing personnel, equipment, inventory, and other resources to achieve production and shipping goals. The direct reporting structure includes 4 direct reports and approximately 20 team members.

Success Factors for the First Year:

Primary Responsibilities:

• Provide overall operational leadership, including production, maintenance, and logistics, to achieve company goals.
• Lead, mentor, and develop team members to build a culture of accountability, innovation, and growth.
• Collaborate cross-functionally with Engineering, Quality, Supply Chain, and Customer Service to meet KPI targets and deliver continuous improvement initiatives.
• Lead facility and equipment maintenance programs to ensure maximum uptime and reliability through preventive maintenance, repair planning, and capital improvement initiatives.
• Oversee day-to-day manufacturing operations with a focus on efficiency, safety, and quality across injection molding, stamping, assembly, kitting, and packaging.
• Lead with a hands-on approach, being present on the production floor, learning processes thoroughly, coaching, improving and setting the tone for operational excellence.
• Ensure international shipping, logistics, and export compliance processes meet company standards while supporting global distribution to more than 150 countries.
• Support strategic capacity planning, capital projects, and process scalability to sustain Garrisons annual growth.
• Drive the implementation and successful launch of the companys new ERP system from order to shipment.
• Act as a member of the Garrison Dental Solutions leadership team.

Why Join Garrison Dental Solutions?

Private, Purpose-driven Company:

• Family-owned, debt-free, stable company in business for more than 25 years.
• With 70 employees globally, we live our core values of teamwork, determination, quality, and continuous improvement.
• Our vision is to innovate dentistry to restore healthy smiles worldwide.
• Garrison has a track record of consistent double-digit annual growth.

Highly Regarded for Innovation and Manufacturing Excellence:

• We design and manufacture highly engineered medical devices for dentists worldwide.
• Our products require precision in micro metal-forming and injection molding, backed by robust quality systems and intellectual property.
• We make significant investments in innovation and advanced manufacturing technology.

Market Leader:

• Garrison is a global leader in restorative dental solutions, with products sold in more than 150 countries.
• Recognized as one of West Michigans Best and Brightest Companies to Work For® for eight years running.

Competitive Compensation and Benefits Package:

• Base Salary of $120k to $160k based on experience plus 10% bonus potential.
• 401(k) with Profit Sharing.
• Comprehensive health coverage (medical, dental, vision, HSA, FSA, Life, Disability, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance).
• Professional development, company sponsored training, and tuition reimbursement.
• Whole health support including EAP, regular and volunteerism paid-time-off, free on-site gym access, and subsidized gym membership.
• Additional Bonus Opportunities (Employee Referrals and Inventor/Patent Program).

Required Skills/Abilities:

• Strong business acumen.
• Commands vs demands respect as a leader across functions and within the operations function.
• Hands-on leadership style, adaptable, and eager to learn and engage directly with production operations.
• Teamwork and collaboration-oriented, with respect for others.
• Superior verbal and written communication and interpersonal skills, including conflict resolution.
• Determination and bias for action; results oriented.
• Excellent organizational skills and attention to detail.
• Personal accountability/ownership mentality.
• Drive for continuous improvement.
• Analytical with the ability and appreciation for…