Senior Client Service Manager

Location: Bloomfield Hills

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a Senior Client Service Manager to join our growing team who can deliver outstanding customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you'll make an impact

* Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.

* Secure existing business and drive the sale of additional services and lines of coverage.

* Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.

* Guide your team members in addressing a client's risk management needs through consultative conversations.

* Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.

* Conduct periodic audits to ensure compliance standards and service levels are met.

* Maintain accurate client and policy data and documents within your Gallagher systems.

* Use Gallagher's technology to improve your productivity and quality.

Skills for Success:

* Utilize your resilient and adaptable mentality in the face of shifting priorities while developing internal and external relationships

* Eagerness to collaborate with all Gallagher teams and employees.

About You

* Bachelor's degree with 5+ years client service and/or claims management experience
-OR
- High School degree/GED with 10+ years client service and/or claims management experience

* Producer's License

* Ability to travel

* Proficiency in Microsoft Office

Preferred:

* Previous insurance knowledge and experience managing client relationships

* Solid financial acumen

* Previous experience working in Hybrid work setting

Behaviors:

* Proficient in using technology as a tool to maximize productivity and quality

* Strong written and verbal communication skills

* Comfortably engages others in consultative discussion

* Effectively manages/balances multiple and sometimes competing priorities

* Works in a self-directed manner

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

* Medical/dental/vision plans, which start from day one!

* Life and accident insurance

* 401(K) and Roth options

* Tax-advantaged accounts (HSA, FSA)

* Educational expense reimbursement

* Paid parental leave

Other benefits include:

* Digital mental health services (Talkspace)

* Flexible work hours (availability varies by office and job…