Manager - Rental Services Shop

This position will direct and manage the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

• Direct and manage the day-to-day service operations of a shop and/or field location, which includes monitoring all work and overseeing all work order functions
• Meet all safety goals of the department and promote a safe work environment through good housekeeping, elimination of safety hazards, responsiveness to employee suggestions etc.

• Obey all safety rules and policies
• Keep shop and equipment staging area clean and free of clutter
• Maintain all hazardous material law II series procedures
• Ensure that overhead cranes, floor jacks, compressors, welding carts, fire extinguishers, etc. are inspected and documented
• Enforce all personal protective equipment rules and regulations
• Ensure all safety rules and policies are enforced
• Have a weekly tool box safety meeting and document it with a copy given to manager every Friday
• Ensure that all ANSI and DOT inspections are completed with 0 days late
• Service operations leader with accountability of all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.) within span of control
• Maintain a customer driven work area focused on price, quality, and turnaround
• Schedule work and coordinate daily shop functions emphasizing what the expected time and cost goal is to complete the job. Measurement and evaluation of jobs completed on time and at a profit.
• Communicate with customers, management, suppliers and technicians to ensure smooth operation of the shop.
• Direct lead and technicians in their function and make plans for their future training and development, with strong emphasis on coaching.
• Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technician.
• Assure strong relationships with customers by timely follow-up with quotes, phone calls, questions etc.
• Control shop expenses in relationship to the volume of work and understand the inter-relationship of rework, variance, safety, tool expense etc. to the overall profit.
• Performs other related duties as assigned by management

• Ensures compliance with established corporate standards. Oversees day to day operations of the unit. Reviews and evaluates the work and performance of reporting employees. Has significant input regarding hiring and disciplining employees

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through a vocational school with studies in diesel technology.
• 2-3 years of experience in a Lead or Supervisory role

• A minimum of 5 years’ experience in diesel technology, preferably with Caterpillar.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must have a strong work ethic and commitment to doing whatever it takes to accomplish the task at hand.
• Must have a strong initiative and the ability to establish goals and accomplish them in alignment with overall company objectives.
• Must have a strong desire to develop and coach employees, setting examples of desired behaviors.
• Must be able to exhibit strong company loyalty and commitment to company overall objectives
• An excellent knowledge of the product and a strong knowledge of the product market with a respect for the Caterpillar influence.
• The ability to uphold professionalism and ethical behavior with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.
• Excellent data base computer skills with a strong ability to operate industry specific PC and main frame programs with a basic understanding of Microsoft Word and Excel
• Excellent mechanical abilities as demonstrated through daily work practices of diagnosing and repairing equipment
• Excellent working knowledge of the 7 machine systems
• Electrical/Electronics
• Power…