Regional Dir of Office Operations

Advance Efficiency. Ensure Excellence. Transform Care.

We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.

As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.

Key Responsibilities:

• Oversee day-to-day office operations across assigned branches
• Analyze and enhance workflows, KPIs, and business processes
• Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
• Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
• Lead staff training sessions both in-person and via webinar
• Clear backlogs and support underperforming branches with recovery plans
• Assist in implementing systems for acquisitions and organic branch growth
• Ensure branches maintain core business metrics and operational standards
• Support large-scale process implementations and system rollouts
• Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
• Manage special operational projects as assigned

Qualifications:

• Bachelor’s degree preferred
• Minimum of 3 years’ experience in hospice and/or home health operations
• Strong background in leading and executing complex operational initiatives
• Experience with Homecare Homebase preferred
• Familiarity with Hospice and Home Health regulations, policies, and Co Ps
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Excellent communication, interpersonal, and leadership abilities
• Strong organizational skills with the ability to prioritize and manage multiple deadlines
• Valid driver’s license and insurance coverage

Technology

Skills:

• Proficiency in Microsoft Word, Excel, and Power Point
• Confident navigating smartphones, tablets, and EMR platforms

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader inhospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care:Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency Southern Care, Southern Care Hospice Services, Southern Care New Beacon
• Palliative care:Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care:Heartland Home Health
• Advanced illness management:Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.