Vice President of Operations

• This is a hybrid opportunity located at 7285 Parsons Dr, Dimondale, MI 48821.

Number of openings for this position

• 1

Pay

• Starting at $ annually

Monday to Friday.

Responsible for managing assigned consumer care employees performance to ensure a balance of optimum productivity and collection goals and budgets are met; coach, develop, and counsel subordinates to achieve quality performance, providing ongoing training when necessary; manage the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care employees, and elevate to management any situation outside the employee's control that could adversely impact the service provided;

prepare and update reports in a timely and accurate manner ensuring deadlines are met.

Proactively manage the activities of assigned consumer care employees by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting company values.

• Oversee assigned contract in its entirety, including all obligations related to Operations.
• Identify and maintain adequate staffing levels through Human Resource initiatives and employee retention.
• Operation reports, weekly, monthly and yearly.
• Oversee internal collections and client services.
• Time measurement and review of internal staff including yearly performance reviews.
• Collection analysis reporting and participation in managing a collection floor.
• Must create and evaluate the company's everyday business systems with focus on process improvement, increased efficiency, oversight and control.
• Responsible for recruiting, interviewing and evaluation potential new employees.
• In charge of enforcing Company Personnel Policies.
• Oversee and help lead the coordination of file strategies for each client and product needs.
• Responsible for company's business correspondence on behalf of the company.
• Review for accuracy commission reports.
• Continually updating the company policy and procedures.
• Maintain accurate employee records.
• Coordinate and Manage future Business Development.
• Research and report on the trends of the Collection Industry.
• Other tasks/projects as assigned.
• Maintain overall contract success.

• Proactively oversee the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care staff and clients.
• Escalate to management any situation outside the employee's control that could adversely impact the service provided.
• Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management.
• Regularly review feedback concerning overall performance levels to determine recurring problems and recommend improvements aimed at reducing future occurrences.

• Conduct regular status meetings with each direct report; discuss activities, projects, and planning issues.
• Evaluate current level of effectiveness, initiative, and responsiveness.
  Provide continuous coaching and training.

• Coach, develop, counsel, and mentor subordinates to achieve quality performance.
• Set priorities to assist assigned staff with establishing and attaining career development goals.
• Provide ongoing training, when necessary, maintaining industry, department and company standards.
• Thoroughly prepare for and professionally conduct timely performance appraisals of direct reports.
• Maintain a current performance file for each direct report.
• May review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals.
• Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility utilizing appropriate combinations of formal, informal, one-on-one, and on-the-job training.
• Know and support goals and complaint investigation procedures and ensure that management is made aware of problems or issues.
• Ensure that all subordinate staff are properly trained on Coast Professional, Inc.’s policies and procedures.

• Prepare and update reports in a timely and accurate manner.
• Conduct research and compile data for report preparation, resolving any discrepancies with data.
• May prepare customized reports on a variety of collection and accountability issues.

• Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being…