Planner​/Scheduler​/Maximo Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Planner/Scheduler Manager provides strategic leadership and daily operational oversight of the maintenance, housekeeping, and indirect materials management functions for a corporate facility. This role ensures the safe and effective maintenance of building systems, delivers exceptional tenant service, and manages the preventative maintenance program to maximize equipment uptime and lifecycle performance. The Planner/Scheduler Manager partners closely with the Senior Facility Manager and client Facility Area Manager to achieve operational excellence and client satisfaction.

• Lead and develop facilities staff to deliver expected service levels within prescribed budgets
• Manage work assignments for building technicians, vendors, and contractors
• Provide coaching and performance management to direct reports throughout the year to achieve objectives and develop professional skills
• Address employee performance issues promptly and effectively
• Pursue training resources to improve team capabilities and technical competencies

• Oversee preventative maintenance program to ensure building systems meet or exceed rated uptime and lifecycle expectations
• Perform daily facility inspections and coordinate outstanding projects with operations team
• Manage contractor activities on-site, ensuring compliance with all JLL and client policies
• Oversee overall service delivery of contracted services and vendor management programs
• Ensure all safety, compliance, and service delivery standards are met consistently

• Ensure client satisfaction by providing seamless interface between client real estate organization and facilities operations
• Interface directly with building occupants and tenants to resolve site issues
• Manage client expectations through leadership, responsiveness, and creative problem-solving
• Provide lead role in monitoring and increasing customer satisfaction
• Collaborate with JLL teams on lease administration and tenant coordination

• Prepare and manage monthly operating budgets and forecasts
• Complete monthly variance reports and analyze budget performance
• Recommend capital improvements and prepare operating budget reports
• Oversee monthly, quarterly, and annual reporting requirements based on client needs
• Complete all facilities-related reports accurately and on time following client record-keeping policies

• Follow annual performance plan and accomplish Key Performance Indicators per client
• Performance Agreement Ensure compliance with JLL and client audit standards
• Implement and maintain JLL and client safety programs
• Share innovations and best practices with JLL Facilities Management teams
• Maintain knowledge of standard business accounting practices and real estate operations

• 6+ years of facilities management experience in corporate environment, third-party service provider, or consulting capacity
• Strong leadership and people management skills with proven ability to develop high-performing teams
• Proficiency with Computerized Maintenance Management Systems (CMMS)
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
• Strong interpersonal and communication skills with ability to present to diverse audiences
• Excellent problem-solving abilities and analytical thinking
• Proven record of delivering exceptional internal and external customer service
• Demonstrated ability to develop successful relationships and influence stakeholders at all levels
• Knowledge of standard business and accounting practices
• Ability to manage competing priorities in fast-paced environment
• Flexibility to work alternative schedules including weekends as needed to meet facility requirements

• Experience managing both technical and administrative staff in multi-site…