General Manager; Aftermarket Trucks

General Manager

Location: Harbor Beach, Michigan

Reports to: Owner

Employment Type: Full-time, on-site

Position Overview

Kingfisher Recruiting has been hired to find a General Manager for a well established automotive service and sales company. The company operates an online/phone product catalog and an array of services including assembly, machining and installation of automotive parts.

The General Manager will have overall responsibility for operating performance, profitability, leadership development, inventory and purchasing controls, and cross-functional execution. This person will lead the Production, Service, and Sales managers while building the systems needed for the company to operate successfully without the Owner managing daily activity.

This is a dynamic role looking for a disciplined business leader who can read a P&L, challenge unreliable data, develop managers, improve workflows, enforce standards, and turn problems into measurable corrective action.

Key Responsibilities

Business and Financial Leadership

• Own company operating performance, profitability, cash awareness, budgeting, and execution against the annual business plan.
• Review P&L, balance sheet, cash flow, accounts receivable, accounts payable, gross margin, job-costing, and operating trends.
• Provide the Owner with a concise weekly dashboard covering performance, risks, exceptions, and decisions requiring ownership approval.
• Translate financial results into specific operating actions.
• Develop staffing, capital, equipment, and facility plans supported by measurable business cases.
• Protect the bottom line through pricing discipline, expense control, inventory management, and improved productivity.

Operational Management

• Lead the Production, Service, Sales, Fabrication, Shipping/Receiving, Engine, and Transmission functions through their respective managers and department leads.
• Establish clear decision rights, performance expectations, accountability, and escalation procedures.
• Improve work-in-process flow, scheduling, repair-bay utilization, order fulfillment, quality control, and on-time completion.
• Strengthen coordination among Sales, Service, Production, Shipping/Receiving, and Accounting.
• Ensure work orders, parts requests, customer updates, due dates, and quality-control steps are consistently completed.
• Identify bottlenecks, determine root causes, and ensure corrective actions are completed.

Leadership and Organizational Development

• Coach and develop managers, supervisors, department leads, and future company leaders.
• Conduct quarterly performance reviews and maintain individual development plans.
• Build cross-training and two-deep coverage for critical positions.
• Hold family and non-family employees to consistent, objective performance standards.
• Delegate meaningful responsibility while maintaining accountability for results.
• Develop the company’s leadership bench and support long-term succession planning.
• Address performance, attendance, communication, and accountability issues promptly and professionally.

Systems and Process Improvement

• Reduce duplicate entry, paperwork, errors, and unnecessary manual processes.
• Map and improve service, e-commerce, shipping, inventory, and accounting workflows.
• Define which system serves as the official source of record for each major business process.
• Lead technology and software decisions based on operational value, control, ease of use, and return on investment.
• Oversee the transition from Quick Books Desktop to Quick Books Online, including cleanup, testing, training, reconciliation, and final implementation.
• Coordinate workflows involving Win Works, Website Manager, Ship Station, Quick Books, and any selected inventory platform.
• Ensure integrations are tested and controlled before implementation.

Inventory and Purchasing

• Establish one reliable inventory system of record.
• Improve SKU accuracy, purchasing authorization, purchase-order compliance, receiving verification, returns, cycle counting, and monthly reconciliation.
• Monitor stockouts, excess inventory, obsolete inventory, reorder levels, inventory turns, and vendor performance.
• Prevent unauthorized or off-system purchasing.
• Evaluate and implement the appropriate long-term inventory platform.
• Ensure inventory and accounting records remain aligned.

Management Cadence and Continuous Improvement

• Lead weekly management meetings and departmental operating reviews.
• Require managers to submit accurate performance metrics on schedule.
• Assign every major problem an owner, baseline,…