Service Center Manager II - Community Action Agency

Responsibilities

• Identify and oversee the delivery of services to low‑income residents within assigned service areas.
• Manage daily operations of assigned Service Centers, ensuring services are accessible, effective, and compliant with program guidelines.
• Supervise staff and volunteers working at the assigned Service Centers. Provide training, guidance, and support, serving as a role model for self‑sufficiency and professional conduct.
• Attend relevant training and professional development as required.
• Represent CACS on community committees, coalitions, and working groups, often serving in a leadership capacity.
• Conduct ongoing community outreach to strengthen relationships and increase agency visibility.
• Ensure that all CACS programs receive the required number of referrals to meet contractual goals.
• Identify eligible clients through personal outreach and through partnerships with external human service agencies.
• Provide information to residents and community agencies regarding available CACS programs and services.
• Serve as an advocate for clients in obtaining necessary services and resources.
• Ensure the accuracy, confidentiality, and proper maintenance of all client files, records, and service documents, including data required by funding sources.
• Maintain accurate client information and service records in the Empow
  
  OR database system.
• Collect and prepare required reports including client intakes, in‑kind contributions, payroll records, sign‑in sheets, mileage logs, and applications for direct services.
• Ensure compliance with all agency policies, procedures, and program standards.
• Assist with special projects and perform other duties as assigned.

Bachelor's Degree in Social Work, Human Services, Public Administration, or a related field is required. Master's Degree preferred. Equivalent combination of education and relevant experience may be considered.

• Minimum of 5 years of progressively responsible supervisory experience required.
• Three to 5 years related experience in a human services or community services agency delivering programs to low‑income populations.
• Strong organizational skills with the ability to manage multiple projects and handle competing priorities.
• Advanced computer skills including proficiency in Microsoft Word and Excel.
• Demonstrated ability to lead, guide, and support staff in achieving program goals and objectives.
• Effective oral and written communication skills required for program management and community collaboration.
• Ability to work effectively with diverse populations, demonstrating cultural sensitivity and professionalism.

Location: St Johns, MI and Owosso, MI

Schedule: Up to 40 hours per week, 52 weeks per year.

8:30 am to 4:30 pm Monday‑Friday, unless modified by Program Director