Quality Supervisor

This position works under close supervision and is considered entry to intermediate level. Learns to apply knowledge to non-routine situations, seeking guidance when needed. Performs most work activities with some degree of independent judgment.

• Support the Company’s mission, vision, values and goals in the performance of daily activities.
• Responsible for performance feedback and leadership of all direct reports including mentoring, coaching, counseling and corrective action when situations dictate.
• Ensure product and process compliance to customer and IATF requirements.
• Support corporate in standardization activities.
• Assist in ensuring effective containment actions are in place to protect customers when a quality issue is identified.
• Serve as focal point of contact for internal and external customers either directly or through the Customer Liaison.
• Serve as main contact for external customer concerns. Monitor, respond, initiate corrective actions, follow up, close and track customer complaints.
• Performs basic research and design for quality processes and controls.
• Helps evaluate designs, drawings, project plans, specifications and other documents.
• Maintenance of the Process Sign Off Books, and job books (for manufacturing).
• Work in conjunction with engineering; coordinate the PPAP (Product Part Approval Process) for new programs, program moves, engineering changes and process improvements.
• Travel to customers, vendors and suppliers as necessary. Generate and distribute visitation reports along with any other customer communications.
• Assist in analyzing SPC data for process improvement, corrective actions and other activities.
• Initiate and facilitate cross-functional teams in pursuit of problem solving and mistake proofing quality problems.
• Drive implementation of a progressive quality system to prevent defects and meet or exceed customer expectation.
• Drive implementation of all quality policies and required operating procedures and work instructions.
• Assist in developing and maintaining Company performance metric data, prepare charts and summaries for applicable measurables as required.
• Directs colleagues engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability.
• Assist in providing training and support for the Quality Technicians and manufacturing colleagues, including gage training.
• Assist with plant activities to achieve quality, productivity and cost reduction goals.
• Provide guidance to the plant for internal rejects and rework procedures.
• Interface as required with the CMM programmers on layout issues and the Weld Assurance Technician on weld issues.
• Support all quality systems, both development and maintenance per IATF requirements.
• Generate quality alerts and communicate alerts to the production floor.
• Responsible for reporting all accidents, however minor, and all workplace hazards to the supervisor immediately.
• Responsible for ensuring the entire team has the necessary tools and materials to properly perform their roles safely and efficiently.
• Assure all safety devices are properly in place and utilized, and to verify individual usage of personal protective equipment by the entire work team.
• Comply and oversee compliance with all internal and OSHA required safety procedures in the performance of daily activities and hold all direct reports accountable for enforcement.
• Maintain high standards of housekeeping in work area.
• Maintain a positive working relationship with all levels of the organization.
• Adherence to all company policies and procedures (ex. Quality Policy Manual, Colleague Handbook, Level II Procedures, etc.)

Reports directly to the Quality Manager. Interfaces on a frequent…