Shift leader, Restaurant​/Food Service

Potbelly Sandwich Works is looking for a Shift Leader.

The Shift Leader leads and behaves according to Potbelly values. They will manage and develop associates to execute outstanding product quality and customer service, build sales, and control costs for each shift.

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities
• If hired, you must meet and maintain all eligibility requirements to qualify

• You want to delight customers with great food and good vibes.
• You are friendly and customer service oriented.
• You have strong written and verbal communication skills.
• You enjoy problem‑solving.
• You enjoy higher levels of noise from music, customer and employee traffic.
• You love working in a fast‑paced environment.
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• You can handle the heat of the kitchen – knife skills are a plus!
• You’re at least 18 years old.
• A minimum of 1 year supervisory experience in a restaurant or retail environment is preferred.
• You’re able to stand or walk for 8‑9 hours or as needed.
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois applicants: all IL employees must become food‑safety certified within 30 days of employment.

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back‑of‑the‑house procedural standards are met.
• Count drawers and follow proper daily cash‑handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips, and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash‑handling procedures.
• Effectively handle customer complaints or issues.
• Other duties as assigned.

All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in other states, through the National Restaurant Association (Serv Safe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Failing to pass certification after two attempts disqualifies the Shift Leader or Manager from continuing in this capacity.

Potbelly cannot guarantee tip earnings.

We’re an equal‑opportunity employer. Each applicant will be considered without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state, or local law.

Mid‑Senior level

Part‑time

Management and Manufacturing

Restaurants