Shift leader, Restaurant​/Food Service

Now Hiring:
Shift Leader Compensation: $16.00 per hour - $20.00 per hour

Location:

Culver's of HOUGHTON, MIEvening/closing shift differential

Vacation time Monthly attendance and referral bonuses

Wage increase opportunities every 6 months

Flexible shifts to fit your lifestyle

Career advancement opportunities

Discounts for your Culver’s cravings JOB SUMMARYCulver’s Shift Leaders are natural leaders and strong role models for the entire True Blue Crew. They ensure that the restaurant runs efficiently during every shift. They maintain excellent guest service and operational control. In doing so, they motivate and enable the True Blue Crew to serve in a way that reaches this goal:
We genuinely care, so every guest who chooses Culver’s leaves happy.

ESSENTIAL FUNCTIONS Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.

Consistently ensures guests receive quality products in five minutes or less for in-house orders and four minutes or less for drive-thru orders.

Ensures proper product quality control, presentation, and hold times according to the Operations Training Manual, Order Assembly.

Ensures shelf life, First In, First Out method of inventory rotation, and tempering sheet are maintained accurately.

Performs restaurant opening and closing procedures effectively.

Routinely monitors and coaches the team on safety best practices related to Culver’s hazard communication program and workplace safety.

Demonstrates and maintains a positive attitude among team members.

Empowers the team to handle guest comments “the Culver’s way.”Ensures the team is knowledgeable about products and guest service.

Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant.

Demonstrates and ensures the team follows the standards for uniforms and appearance.

Demonstrates proficiency in all restaurant positions.

Maintains and monitors food and labor costs.

Administers team member breaks according to federal and state legal requirements.

Assists team members with missed punches, voids, discounts, and other managerial POS functions.

Prepares and reviews the daily reconciliation report against daily control totals from the cash register system to ensure accuracy.

Runs financial reports, counts afternoon drawers, enters drawer pickups, and completes daily deposits.

Attends all manager and team member meetings.

Ensures the team is effectively cross-trained by the training team.

Completes food inventory orders accurately, using forecasts and projections based on current restaurant sales.

Delegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In, First Out product rotation.

Delegates restaurant and equipment cleaning.

Demonstrates positive and effective role modeling for all team members through appearance and attitude.

Follows and encourages the team to follow all restaurant policies and procedures consistently.

Ensures proper documentation of product waste on every shift.

Uses Radiant for cash-counting procedures.

Runs daily POS labor reports.

QUALIFICATIONS Education

High school diploma or equivalent required

College degree preferred, but not required

Experience

Restaurant managerial or supervisory experience preferred

Guest-service experience preferred

Characteristics

We care more about personal characteristics than experience or education. The position can be taught, but personal qualities are refined and unique.

Strong communication skills

Positive, contagious attitude

Effective leadership skills

Ability to embrace constructive criticism

Willingness to learn

Strong decision-making skills

Good listener

Respectful, courteous, and kind Servant leader PHYSICAL ABILITIES Stands for long periods of time without…