Lead Server

JOB DESCRIPTION

POSITION:

Lead Server

DEPARTMENT:

Food and Beverage

LOCATION:

SUPERVISOR:

Front of House (FOH) Service Manager

EMPLOYMENT:

Full‑Time

PAY RATE:

$11-13(Non‑Exempt) D.O.E.

LICENSE STATUS:
Key‑Employee

RESPONSIBILITIES:

• Greeting guests with a friendly demeanor and seating them accordingly.
• Provides great table service by being personable and knowledgeable by informing guests of specials and featured items as well as thoroughly knowing all food and beverage menus.
• Training and informing servers of menu offerings.
• Responsible for maintaining the beverage stations and condiment stations.
• Assist servers with tables and offer beverages/refills when the restaurant is busy.
• Assign work tasks and coordinates activities of service personnel to ensure prompt and courteous amenity to patrons.
• Cleans and inspects dining room serving stations for neatness and cleanliness. Monitor staff to ensure they are following proper cleaning and stocking responsibilities.
• Check in with guests throughout their entire meal to ensure their needs and expectations are being met.
• Actively helps service staff avoid any backups or speed bumps during service to make a smooth evening for the guests and staff.
• Pre‑clean tables following the completion of the meal to help the bussers maintain a clean and sanitary environment.
• Clean general areas throughout the restaurant with attention to the dining room which includes sweeping, mopping, tidying up server stations, and taking out trash.
• Provide excellent customer service to ALL guests, internal and external, through active engagement and positive attitude.
• Leading the service staff in guest service training.
• Communication with service staff as changes occur and offer support to smoothly implement transitions.
• Making self‑available to staff, providing regular performance feedback, and developing and encouraging growth.
• All employees must be flexible and assume other responsibilities and tasks as assigned by management and as management deems necessary; this means fulfilling all other duties as assigned, including filling in as a cashier to cover call ins and/or business needs.
• Flexible scheduling and willing to work nights, weekends, and holidays.
• Observes safety and security procedures; report potentially unsafe conditions; uses equipment and materials properly.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the resort.
• To remain in compliance with casino regulatory policies and procedures, employees are required to attend all necessary meetings and training facilitated by management.
• Complies with all sanitary and cleanliness requirements with Tribal, state and federal guidelines.
• Shall be required to read, implement and adhere to all NWCR Policies and procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Food and Beverage Department policy and Procedure Manual.

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or GED.
• Serv Safe certified or be able to be Serv Safe certified within first (90) days of employment.
• TIPS certified within the first 90 days of employment.
• Must be willing and able to pass a background check and other pre‑employment screenings as requested.

PREFERRED QUALIFICATIONS:

• Previous experience working in a restaurant or service industry.
• Ability to receive and maintain a Gaming License is required.

PHYSICAL REQUIREMENTS:

• Prolonged walking and standing for long periods of time – up to 90% of…