Team Leader, Retail

Team Leader

Goodwill Industries of Southwestern Michigan – Three Rivers Retail Store and Donation Center

Pay: $15.00/hr – $15.00/hr (actual pay based on skills and experience – discuss with recruiter)

Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while providing competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast‑paced and fulfilling.

About Our Organization:
Goodwill SWMI is a 501(c)(3) nonprofit headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six‑county territory. We manage ten retail stores and various business units, providing stability and alignment with community service.

Our values shape our culture and guide our interactions with program participants, customers, community and one another. We are committed to Living the Mission;
Promoting Teamwork;
Driving Collaboration;
Taking Responsibility for our Actions and Behaviors; and Respecting and Appreciating Others. Learn more dwillswmi.org.

• Demonstrate excellence in customer service.
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices.
• Maintain proper in‑store stock levels of merchandise, ensure stock rotation and report any variances.
• Know and demonstrate all aspects of cash handling procedures.
• Train team members in proper procedures.
• Follow all safety guidelines and procedures.
• Perform any additional duties as assigned by management.

• Demonstrated competence in interpersonal relations, leadership and problem solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• High school diploma or equivalent preferred.
• Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing.
• Must be able to work a variety of hours to close or open the store.
• Must have a reliable vehicle for occasional off‑site agency business.
• Must possess a valid motor vehicle operator license.
• Must pass a pre‑employment drug screen and theft‑related background check.

Mid‑Senior level

Full‑time

Information Technology

Individual and Family Services

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