Clinical Solutions Specialist - Imaging

Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities.

Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.

The Clinical Solutions Specialist - Imaging partners cross-functionally to turn clinical, workflow, product, and industry expertise into business growth. This role serves as Marketlab’s primary Imaging subject-matter resource, helps customers identify the right solutions, advances strategic sales opportunities, and leads coordination of complex opportunities such as new hot lab buildouts.

This is an active, customer-facing role expected to make recommendations, uncover opportunities, and move business forward. The role travels up to 50% and reports to a Product Management leader, who retains responsibility for Imaging portfolio strategy and final business decisions. Administrative support handles routine tactical business needs so the Specialist can remain focused on customers, expertise, recommendations, and opportunity leadership.

Customer Focus and Consultative Selling:
Partner with Sales to understand customer environments, workflows, constraints, expectations, and intended use before recommending solutions across Marketlab’s offering.

Imaging Product and Workflow Fluency:
Serve as Marketlab’s internal expert on Imaging products, applications, workflows, terminology, and the practical differences that matter to customers.

Complex Opportunity Leadership:
Build and drive clear plans for designated high-value or complex opportunities, including requirements, stakeholders, milestones, dependencies, risks, and customer expectations.

Commercial Judgment and Recommendations:
Use customer, product, supplier, competitive, sales, margin, and market information to recommend actions that can improve revenue growth and commercial performance.

Supplier Partnership:
Build productive relationships with current and prospective Imaging suppliers, understand their capabilities, and engage them appropriately in training, solution development, and customer opportunities.

Customer and Market Insight:
Turn field observations, customer feedback, wins, losses, objections, supplier input, and competitive activity into clear recommendations for Product, Sales, Marketing, and Operations.

Growth Orientation:
Actively identify ways to increase the value, probability, or speed of customer opportunities rather than waiting to be asked for product support.

Cross-Functional Influence:
Align Sales, Product, Operations, Customer Experience, Marketing, suppliers, and other stakeholders without relying on formal authority.

Ownership and Prioritization:
Maintain momentum on complex opportunities, surface risks early, and focus time on work that materially affects customers and business results.

Clear Communication:
Translate clinical, technical, product, and commercial information into practical guidance for customers and internal teams.

Partner with Sales on strategic Imaging opportunities through discovery calls, customer visits, needs assessments, product evaluations, demonstrations, presentations, business reviews, and industry events.

Travel up to 50% to support customers, sales opportunities, suppliers, training, and relevant industry events.

Serve as the primary…