Dispatcher Associate

Join to apply for the Dispatcher Associate role at Corewell Health

Part time, 11:00 a.m. to 7:30 p.m., Variable hours and every other weekend.

Coordinates emergent and non-emergent requests for Corewell Health Security services. Acts as a liaison between Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service. Receives and coordinates radio and telephone communications for Corewell Health. Prioritizes calls for service based on urgency and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via our Computer Aided Dispatch (CAD).

Operates and monitors multiple security system technologies including systems for video management, access control, panic/duress, infant protection, fire alarms, medical emergency code system, and 800MHz radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Notifies appropriate supervisors, managers, leadership, and/or business assurance of critical alarms or incidents on a 24-hour basis.

• Obtains all pertinent incident information and accurately communicates to responding parties.
• Prioritizes calls for service based on urgency and initiates appropriate action.
• Operates and monitors multiple security systems technologies including video, alarm systems, medical emergency code system, and 800MHz radio communication.
• 20 hours of Continuing Dispatch Education (CDE) required per year once hired.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

• High school diploma or equivalent.
• 2 years of relevant experience.
• 1 year of Microsoft Office experience.

• Associate’s degree.
• BLS preferred.

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

• Primary
  
  Location:
  
  SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph
• Department Name: Resource Center - CHS
• Employment Type: Part time
• Shift: Day (United States of America)
• Weekly Scheduled
  
  Hours:
  
  28
• Hours of Work: 11:00 a.m. to 7:30 p.m.
• Days Worked: Monday to Friday
• Weekend Frequency: Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion,…