Field Services Technician

Location: Township of Byron

Summary of job:

The Installation Technician will represent the company and provide an industry leading level of quality installation and servicing of our products. The Installation Technician will convey the most professional level of onsite customer service by providing expert installation and friendly customer interaction. The Installer will enable the company to maintain a continued commitment to being the industry leader for product innovation, quality and services.

Standards, responsibilities and duties for this position:

Complete product installations according to procedures

Complete service work according to procedures

Utilize safe and defensive driving habits to maintain a clean driving record

Work at an efficient pace to maintain a competitive install and service cost for customers

Comply with all procedures and provide documented feedback of all deviations

Properly organize and maintain a spare parts inventory.

Maintain a clean and orderly work vehicle

Team player with a positive, professional and proactive attitude

Follow all company processes, policies and procedures

Methodical approach to work Qualifications and work requirements for this position:

Have valid driver's license to drive company vehicle to customer locations and provide all required installation services to fulfill assignments

Must have 12 volt vehicle upfitting/out filling installation knowledge including GPS and exterior and interior monitoring systems

Must be able to alternate from sitting to standing at will with the ability to climb steps/ladders, crouch and kneel as needed to complete installation tasks

Must be able to lift 75 lbs. and 35 lbs. over head Ability to fit in/under semi-confined space (inside and under vehicles) to complete installation processes

Maintain a minimum of 95% accuracy of Target Times for assigned installations

Maintain a clean, driving record through safe and defensive driving to ensure the ability to be insured on corporate auto policy

Ensure installations are completed accouring to installation and service work orders

Ensure that customer approves all work with proper signatures in all agreements

Document all non-standard installations/service, proactively provide an appropriate solution and determine how the issue will be eliminated in the future

Familiar with and have the ability to use microshoft office applications as needed

Maintain professoinal onsite appearance and provide professional customer communication

Provide the necessary paperwork and reports to the home office in a timely manner as required

Provide process improvement suggestions for any install/service aspect of the company

Must follow and adhere to all policies and procedures in the current version of the Pro-Vision Installation policy and procedure manual

Additional requirements and duties as assigned within the company's best interest

We are Equal Opportunity Employer and value diversity at our company. We provide reasonable accommodations to qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act.