LOC Agent Support Representative

LOC Agent Support Representative# LOC Agent Support Representative CDS Baltimore - Middle River, MD 21220## Overview Salary Range $18.00 - $20.00 Hourly Position Type Full Time Job Shift Day Shift## Description
** LOC Agent Support Representative
***
* Title:

** LOC Agent Support Representative
** Department:
** Logistics Operations
** Position Status:
** Full Time
** Shift

Schedule:

** Day
* * Exempt Status:
** Non-Exempt Hourly
** About CDS Logistics:
** At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.
** Our Mission:***“Creating Customers by Servicing Customers”
*** Our Guiding Principles:
** 1. Put Safety First
2. Respect for Others
3. Treat Customer Orders Like Our Own
4. Deliverable Measurable Excellence
5. Pursue Relentless Improvement
** About the Job
** CDS Logistics & Home Services is looking to add an enthusiastic, highly organized LOC Agent Support Analyst to our team. We are seeking candidates with experience in logistics support, customer service, and a willingness to learn. In this role you will work within our Network Operations team supporting the daily operations of our business through coordination of a variety of internal and external client requests.

You can anticipate this role to focus on daily agent support, issue resolution, and maintaining internal systems data integrity.
** Successful applicant will be able to:
*** Perform quality work within deadlines.
* Interact and communicate professionally with internal and external customer groups.
* Prioritize daily tasks in consideration of Organizational Strategic Goals.
* Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.
*
* Essential Job Functions:

*** Ensuring that our Network Agents are set up and trained for successful execution of all CDS programs at their facility, through creating interpersonal relationships with Agent, working closely with Network Managers, and providing support for all operations activities.
* Daily monitoring of all assigned agent boards and system DAWG reporting to identify all uncompleted tasks. Communicate and coordinate completion with agent of these activities (i.e.: completing open orders, entering delivery dates, time frames, notes, etc.) and/or complete these activities.
* Spearhead, in coordination with Network Managers, daily agent issue resolution.
* Planning and completing systems and process training/retraining for agent employees whenever necessary or tasked to do so.
* Communicating daily with Network Managers regarding struggling or underperforming agent locations, executing on all internal aspects of this agent “Performance Improvement Plan”.
* Provide full scope operations support within CDS’s systems to all agent locations.
* Complete requested reporting for location for other internal teams or customers when requested.
* Provide support for LOC Customer Support team for customer issue resolution at agent locations when requested.
* All other duties assigned.## Qualifications
** Qualifications
* ** Minimum High School Diploma/GED, AA degree preferred.
* Minimum of 1-3 years…