Security Installation & Service Technician

Crest Lock Co., Inc. | Middle River, Maryland

Employment Type:

Full-Time

Schedule:

Monday-Friday, 7:00 AM–3:30 PM

Founded in 1969, Crest Lock Co., Inc. is a second-generation, family-owned locksmith and electronic security company serving commercial, institutional, and residential customers. We specialize in mechanical locking systems, electronic access control, security hardware, and alarm systems. Our team is committed to providing reliable security solutions, quality workmanship, and excellent customer service.

We are seeking a dependable, motivated Security Installation & Service Technician to join our growing team. This position is ideal for someone who enjoys hands-on technical work, troubleshooting, working independently in the field, and helping customers maintain safe and secure facilities.

The Security Installation & Service Technician is responsible for installing, maintaining, inspecting, troubleshooting, and repairing a variety of mechanical and electronic security systems. Technicians travel to customer locations to complete service calls, installations, scheduled maintenance, and security upgrades.

The ideal candidate is mechanically inclined, comfortable working with tools and technology, professional with customers, and willing to learn new security products and systems.

• Install, repair, adjust, and maintain commercial and residential locks, cylinders, and locking hardware.
• Perform lock rekeying, key duplication, and lock replacement as required.
• Install and service door hardware, including exit devices, door closers, and other related locking components.
• Install, troubleshoot, and repair electric strikes and electrified locking hardware.
• Assist with master key systems, restricted key systems, and keying schedules.
• Diagnose mechanical door and lock issues and recommend appropriate repairs or replacements.

• Install, service, and troubleshoot electronic access control systems.
• Work with electronic locks, card readers, keypads, door position switches, request-to-exit devices, and related access control components.
• Install and service electrified door hardware and locking devices that integrate with access control systems.
• Assist with wiring, connections, system testing, and troubleshooting of low-voltage security equipment.
• Diagnose system malfunctions and determine whether repairs, replacement parts, or additional work are necessary.
• Verify that installed equipment operates correctly and that doors secure and release as intended.

• Install, inspect, maintain, and troubleshoot security alarm equipment and related components.
• Assist with wiring, device installation, system connections, and operational testing.
• Identify faulty devices, wiring issues, and equipment malfunctions.
• Perform service calls to address customer concerns and restore proper system operation.
• Document work completed and communicate any additional repairs or recommendations.

• Travel to customer sites to perform scheduled service calls, installations, repairs, and inspections.
• Evaluate reported problems and determine the appropriate repair or service solution.
• Communicate professionally with customers regarding findings, completed work, and recommended next steps.
• Identify additional hardware, materials, or labor needed to complete a job.
• Provide accurate information for service reports, work orders, estimates, and follow-up visits.
• Maintain communication with the office regarding job progress, parts requirements, scheduling, and outstanding work.
• Keep the company vehicle, tools, and equipment organized and in good working condition.
• Follow company procedures, customer site requirements, and applicable safety practices.

• Complete work accurately, efficiently, and with attention to detail.
• Protect customer property and maintain a clean, professional work area.
• Follow security best practices when handling keys, access credentials, and customer security information.
• Maintain accurate records of labor, materials, work performed, and outstanding issues.
• Represent Crest Lock Co., Inc. professionally at every customer location.

Required or Preferred:

• Mechanical aptitude and an interest in locksmithing, electronics, or security technology.
• Experience with hand tools, power tools, hardware…