Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team. You will provide product and service information to customers, and work with the accounting group on payables and receivables. Technical knowledge and hands‑on experience is a plus.

• Work with management to fulfill customer requests.
• Assist management with supplier requests.
• Assist management in scheduling, planning, and fulfilling corporate tasks.
• Handle customer inquiries on order status.
• Data entry.
• Process incoming sales orders and purchase orders.
• Receive inventory into accounting system.
• Ship products out to customers.
• Manage inventory.
• Handle accounts receivable.
• Handle billing inquiries.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.
• Work with service staff to assist in customer visits and repair shop projects.

• Strong data entry and computer skills.
• Proficient in Excel.
• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Distributor and service provider of fluid control instrumentation, calibration services, control valves, analyzers, flowmeters, safety systems, explosion protection systems, and other sensors and controls to the biopharmaceutical, microelectronics, chemical, oil & gas, power, and institutional markets.

• Entry level

• Full‑time

• Other

• Automation Machinery Manufacturing

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