Patient Companion

Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!

Why work at SWGHC? In addition to the outstanding culture, we offer great benefits, no rotating shifts, free parking and are close to the turnpike and I-71. Come join our team! #loveajobthatlovesyouback

Responsible for constant, basic behavior observation and assistance for non-clinical, patient care, safety and services under the direction of nursing personnel.

• Utilizes specialized knowledge, training and skill to perform job requirements.
• Provides constant, basic behavior observation and non-clinical patient care services. Non-clinical patient care services can include duties such as feeding, grooming, and transporting patients. Positioning and transferring can be provided with nursing assistance. Bathing and toileting services are not provided.
• Monitors patient condition and situations that may require nursing attention or intervention. Provides routine patient status updates and written/electronic reports to nursing personnel and ABM Healthcare Support Services management.
• Ensures patient safety, including those in restraints, while meeting standards outlined by The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), ABM Healthcare Support Services, and the Hospital.
• Maintains patient confidentiality as outlined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Remains with patients at all times unless relieved by authorized hospital personnel.
• Utilize verbal persuasion techniques to have the patients remain calm and in bed and/or the hospital room.
• Contact nursing personnel immediately if the patient's condition changes or unruly behavior cannot be resolved after utilizing de-escalating behavioral techniques.
• Fully vigilant to the patient’s behavior and condition, and not permitted to be distracted from the patient at any time. This includes reading personal information, watching television, talking on cell phones, etc.
• Follows all established ABM Healthcare Support Services and Hospital policies, procedures, objectives, quality assurance, safety and environmental, and infection control standards.
• Requires lifting and transferring of patients to/from wheelchairs, stretchers and/or beds.

High school graduate or equivalent required.

Previous hospital experience preferred.

None

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