Mission Support Specialist

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Chicago Field Office, Area Port of Cleveland, located in Middleburg Heights, Ohio.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Participating in analyzing the effects of changes in law and regulations as they pertain to management services.
• Assisting with identifying ways to improve or enhance current services and to ensure that such services meet management's business objectives.
• Helping to determine the most effective and efficient approach to meet customer requirements.
• Assessing situations that are complicated by conflicting and/or incomplete data, requiring general problem solving to isolate issues.
• Defining issues or problems in terms that are compatible with appropriate laws, policies, or regulations.

You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Interpreting a wide variety of laws, rules, regulations, and procedures concerning mission support activities/services.
• Analyzing and resolving problems in the effectiveness and efficiency of administrative support activities.
• Identify needs of the agency and coordinate with vendors to provide needed materials/services.
• Identifying and clarifying problems and order to propose recommendations and reconciling conflicting incomplete information.
• Using judgment, initiative, and resourcefulness in order to modify, adapt, and/or refine broader guidelines to resolve specific, complex and/or intricate issues and problems.

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in any field, or a L.L.B. or J.D. for the experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise two years of graduate education.

If that information is not available, use 36 semester or 54 quarter hours. You are required to submit proof of your claim.

Successful completion of Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credits comprise three years of graduate education.

If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level;

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