Contracts Coordinator

• Brand new Contracts Coordinator role within a growing R&M division
• Work across M&E reactive maintenance contracts for public sector clients
• Join an established, family-run business with long-term progression

Our client is a well-established, family-run mechanical and electrical services provider, delivering reactive maintenance, repair, and small works across the North of England. Established in 2013, the business has built a strong reputation for quality service delivery and long-term client partnerships.

Operating across commercial and public sector environments including MOD sites, offices, schools, and universities, the company is experiencing continued growth driven by high workloads and increasing demand. With a close-knit team of just under 50 employees, they pride themselves on a supportive culture, strong leadership, and genuine progression opportunities.

This is a crucial position within a fast-paced R&M environment, supporting the smooth delivery of mechanical and electrical maintenance contracts. You will act as a key link between clients, engineers, helpdesk, and senior management, ensuring jobs are raised, tracked, and completed efficiently.

The role is primarily office-based and highly process-driven, requiring strong organisational skills, attention to detail, and the ability to manage multiple work streams simultaneously.

You will report directly to the Head of Repairs & Maintenance and work alongside an experienced Senior Contracts Coordinator within an established team structure.

• Liaise with clients to provide updates on reactive and planned maintenance works
• Set up and manage maintenance jobs on internal CRM systems (Simpro experience desirable) and client portals
• Monitor job progress and ensure paperwork and compliance documentation is completed at the correct stages
• Identify and escape issues, ensuring suitable follow-up actions are taken
• Chase purchase orders and support the commercial process where required
• Lead daily contract update meetings, providing clear and accurate progress reports
• Support wider contract administration activities to ensure service delivery targets are met

• Minimum 2 years’ contract administration experience
• Strong CRM experience – ideally Simpro or similar systems
• Experience working within an M&E services or maintenance environment (highly desirable)
• Exposure to gas or building services environments would be a strong advantage
• Confident liaising with both internal teams and external stakeholders
• Highly organised, systematic, and process-driven
• Able to work to tight deadlines in a busy environment
• Strong communication skills, including the ability to deliver difficult updates professionally

• Salary: £28,000 – £32,000
• 25 days annual leave plus bank holidays (with 3 days taken over Christmas)
• Company pension scheme
• Ongoing training and external courses provided where required
• Clear progression opportunities within a growing division
• Supportive, family-run culture with long-term stability

Yarm, Stockton-on-Tees, Middlesbrough, Darlington, or surrounding Teesside areas.