Level 3 Business Administrator Apprenticeship Westb

About the company

Kickstart your career in healthcare administration with Westbourne Medical Centre! Join a dedicated team where you’ll be the welcoming face and vital support for patients and staff, helping the practice run smoothly each day.

As a Medical Receptionist Apprentice, you’ll gain hands‑on experience in a real healthcare environment, developing essential customer service and organisational skills. You’ll also work towards your Level 3 Business Administrator qualification with B-Skill, receiving full training and support.

This apprenticeship is ideal for someone who is caring, organised, and ready to launch a meaningful career in medical administration.

Job Title: Medical Receptionist Apprentice (Level 3 Business Administrator Apprenticeship)
Location: 11 Trinity Mews, Middlesbrough TS3 6AL

£7.55 an hour – Full‑time, Apprenticeship, Fixed‑term contract, Contract length: 20 months, 35 hours per week.

Work Location: In person

Accountable to: Operational Manager

Line Manager: Office Manager

Purpose of role: To undertake all clerical, reception and administrative duties applicable to the medical practice.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow‑up appointments
• Use your own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Receive and make telephone calls as required; divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Deal with requests for home visits, ensuring careful recording of all relevant details on the medical system and where necessary refer to Duty Doctor
• Check visit and message screens and ensure visits have been taken and messages dealt with prior to close of surgery
• Action requests for ambulance transportation in accordance with company policy
• Ensure all necessary procedures are carried out at end of day in line with company policy
• Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same; ensure cash boxes are locked away and kept from clients’ view
• Enter patient information/scan documentation onto the computer in a timely and accurate manner as required
• Summarise patient medical records on the medical system as required
• Ensure patient comfort in the waiting room
• Utilise ICE or other systems as required/appropriate
• Deal with all mail in an appropriate manner in line with company policy
• Ensure incoming emails are given to the appropriate staff member and dealt with efficiently, as well as outgoing emails
• Handle petty cash
• Ensure all new patients are registered onto the computer system promptly and accurately
• Process patient change of address/contact numbers
• Handle complaints in line with company policy
• Support the Practice Manager to maintain CQC compliance

The outlined duties are not exhaustive and may vary.

• This post requires a self‑confident, reliable person who is flexible in order to meet the demanding changes of general practice
• Confidentiality of both patients and the practice must be protected in line with the practice policy
• The post holder will agree to take part in a yearly performance review and completion of a personal development plan
• The post holder will identify any of his/her training needs to be discussed with the practice manager
• The post holder will be expected to work as part of the whole team and to behave in a professional manner
• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly
• The post holder will maintain awareness within the Practice of health and safety matters, particularly regarding computer usage, and advise the Operational Manager accordingly. If necessary, conduct a training programme for personnel with regard to this
• The post holder needs to be aware of the requirements of the Data Protection Act and ensure that the legislation is adhered to
• The post holder will have the ability to work unsupervised and prioritise workload
• The post holder will agree to undertake all necessary training as required

This practice is an equal opportunities employer.

• Company pension
• Free parking
• On‑site parking

Ability to commute/relocate:

Middlesbrough TS3 6AL
: reliably commute or plan to relocate before starting work (preferred)