Client Account Manager

BMC Recruitment Group are currently recruiting for a Client Account Manager ideally from an engineering background for their client in Middlesbrough, Teesside.

You’ll Join a fast-growing, forward-thinking company, where relationships truly matter and your impact is visible every day. In this role, you’ll be the trusted partner for their clients, identifying account growth and upsell opportunities whilst delivering an outstanding service. You’ll focus on client retention and growth.

You’ll work with a collaborative, ambitious team in a company that values initiative, fresh ideas, and professional development. If you enjoy building, managing, and growing long-term relationships, solving problems, and being part of an organisation on an exciting growth journey, this is your opportunity to make a real difference.

Benefits:
 
25 days holiday + Bank Holidays
Closed at Xmas (required to save some holidays)
Mon/Fri 9.00am-5.00pm (37.5 hours a week)
Close to public transport including Rail/Bus
Free car parking
Opportunity for growth and development  

Key Responsibilities
 
Manage and grow client relationships via calls, Teams, and email
Identify account growth and upsell opportunities, including market research support
Manage contract renewals and account reviews
Resolve client issues and escalate internally when required
Coordinate with internal teams to ensure smooth, high-quality service delivery
Understand client needs and ensure services meet expectations
Support client and subcontractor onboarding as needed
Assist with invoicing, contracts, and documentation
Maintain and update client records in the CRM
Liaise with PC to allocate personnel to projects
Log all client feedback in ISO compliance and BMS systems  Skills
 
Excellent communication and relationship-building skills
Strong organisation and time-management abilities
Confident problem-solver with a customer-focused mindset
Ability to work independently and collaboratively
Commercially aware with attention to detail
Proficient in Microsoft Office and CRM systems   Qualifications & Experience
 
Previous experience in account management, client services, or a similar role
Experience working with professional services, construction, or technical environments preferred
Knowledge of ISO accreditation would be advantageous  If you would like to work for a local company who strive to offer the best service to clients and their own employees email me (url removed) or apply online today