Credit Controller

We are currently recruiting for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. This position also offers quarterly bonuses - £100 - £600 plus benefits The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of "owned" customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms.

Key Responsibilities (may include some or all of the following)
* Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
* Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
* Clearly & promptly record all conversations and other correspondence on the customer account
* Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor
* Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
* Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
* Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
* Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
* Prompt and accurate record keeping
* The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash
* The prompt identification and referral of credit risk issues
* The prompt identification and referral of unresolved queries that are holding up payments Key Skills / Attributes
* Team player - able to work independently and with others to achieve common goals and targets
* Highly organised and able to prioritise workloads within a very busy and fast-moving environment
* Strong customer service skills
* Strong negotiating skills; able to speak confidently to people at all levels
* Persuasive; able to achieve results by influencing the actions of others
* Ability to meet deadlines without compromising accuracy
* Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)