Patient Services Administrator

Job summary

We are looking to recruit a full time Patient Services Administrator to join our busy patient services admin team at Newlands Medical Centre in Central Middlesbrough.

The ideal candidate would have some prior experience in a similar role and be able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.

We use EMIS clinical system, full training will be provided to the successful applicant if required.

Main duties of the jobYou will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients,effective use of the appointment system through care navigation, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us Newlands Medical Centre is a friendly GP practice based in
Middlesbrough with a registered list size of just above 9000 patients. We
achieve highly in QOF and have a CQC rating of good. We are a busy practice but
believe in ensuring our staff are supported during the busy working week. We
have numerous social events both onsite and a social evening
have Investors in People Gold Award and are committed to developing our team to
provide quality.

We are a member of Greater Middlesbrough PCN and work
closely with our other 7 member practices.

Our Primary Care multidisciplinary team currently consists
of 4 GP Partners, 3 Salaried GPs, 2 Practice Nurses, 1 Nurse Associate, 2
Health Care Assistants, Clinical Pharmacist, and Pharmacy Technician. We also
have allocated ARRS roles via our PCN which included an FCP, a Dietician,
social prescribers, mental health workers. Attached staff include midwife,
health visitors and district nursing team.

Details Date posted
12 October 2026

Pay scheme

Other Salary
Depending on experience

Newlands Pay Scale

Contract Permanent Working  pattern

Full-time

Reference numberAJob locations

Newlands Medical Centre Borough Road Middlesbrough Cleveland TS1 3RX
United Kingdom Job description

Job responsibilities

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

Experience using EMIS and Systm1 would be ideal, but training can be provided

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls

Deal with all general enquiries, explain procedures and make new and follow-up appointments

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Advise patients of relevant charges for private services, accept payment and issue receipts

Scanning documents in accordance with Practice guidelines

Action tasks within a timely manner

Complete all annual Mandatory training as appropriate
Job description
Job responsibilities

The following…