Service Delivery Manager

XPS Group Middlesbrough, England, United Kingdom

XPS Group Middlesbrough, England, United Kingdom

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XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential .

Our Pensions Administration business continues to grow and we are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar or managerial pensionsrole where they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches.

Service Delivery Manager - Pensions

Senior Consultant

Middlesbrough

Hybrid

Full Time

Permanent



XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential .

Our Pensions Administration business continues to grow and we are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar or managerial pensionsrole where they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches.

A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn.

We also provide wider ranging support to insurance companies in the life and bulk annuities sector.

Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It’s about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they’re happy.

Above all, it’s about ensuring everyone has a voice and feels valued. Because they are.

The Team

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

Learn more here:



The Role

As a Service Delivery Manager With XPS You Will

• Assisting the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes.
• Contribute to maintaining the high-quality standards required within the company, and seek continually to enhance the quality long term sustainability of the services provided to our clients across the business.
• Manage and continually develop the pension’s administration capability by demonstrating positive leadership skills and actively mentoring Administration Managers when required.
• Actively contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees. Manage HR issues, and coordinate administration resources.
• Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work, billing effectively for value added to clients, and ensure that profit is delivered. Participate in on-going detailed analysis of the efficiency of our systems and processes.
• Assist on tendering processes, creating responses to tenders and leading the administration…