Operations Manager

Main duties of the job

With You in Redcar and Cleveland is a free and confidential service for people affected by drugs and alcohol, working as part of the THRIVE partnership, an integrated substance use, domestic abuse and education/recovery support service. You will be working within a highly skilled and knowledgeable multi-disciplinary team - find out more about the service here. The Operations Manager is responsible for leading and managing a staff team, ensuring that they are well informed, inspired and engaged with the strategic objectives of With You.

It is important that you promote a cohesive culture that is committed to delivering high quality recovery-orientated services. This is a permanent, full time position, working on site across Redcar and Cleveland.

Key duties will include:

• Working closely with colleagues in the sector to demonstrate plans are in place and mechanisms exist to monitor delivery and achievement of goals
• Actively contributing to the extension of service provision and the development of new initiatives
• Managing or contributing to the management of service delivery budgets
• Ensuring staff receive appropriate training and support to deliver services
• Developing strong and positive relationships with key stakeholders and commissioners to ensure continuity of service

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.

Please note:

This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Closing date:
Monday 16th February 2026. Join our team as Operations Manager in Redcar and Cleveland - Job Description/Person Specification. Are you a compassionate and collaborative leader, who wants to change people’s lives? Our team in Redcar is looking for an experienced Operations Manager to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping and developing others, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

Job Opportunity With You in Redcar and Cleveland is a free and confidential service for people affected by drugs and alcohol, working as part of the THRIVE partnership, an integrated substance use, domestic abuse and education/recovery support service. You will be working within a highly skilled and knowledgeable multi-disciplinary team - find out more about the service here. The Operations Manager is responsible for leading and managing a staff team, ensuring that they are well informed, inspired and engaged with the strategic objectives of With You.

It is important that you promote a cohesive culture that is committed to delivering high quality recovery-orientated services. This is a permanent, full time position, working on site across Redcar and Cleveland.

• Working closely with colleagues in the sector to demonstrate plans are in place and mechanisms exist to monitor delivery and achievement of goals
• Actively contributing to the extension of service provision and the development of new initiatives
• Managing or contributing to the management of service delivery budgets
• Ensuring staff receive appropriate training and support to deliver services
• Developing strong and positive relationships with key stakeholders and commissioners to ensure continuity of service

• A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
• Ability to lead and improve services to meet local needs, monitor performance and deliver positive outcomes for clients
• Ability to build strong working relationships with staff, clients, carers, commissioners and partner organisations
• Experience of leading and supporting staff through supervision, appraisals, performance management and training, in…