Commercial Manager

Telecommunications Leadership Role - Salary from £45,000 per year

We’re entering an exciting new phase of growth, and we’re now looking for an experienced Commercial Manager to join our leadership team to drive performance and ensure exceptional service delivery across the business.

If you thrive in a fast‑paced environment, enjoy leading teams and want to make a real impact in a growing business, this could be your next move.

For over 30 years, we’ve been a trusted direct network telecoms partner, supporting businesses across the UK with mobile phones, telephone systems, landlines and vehicle‑tracking solutions. We’re one of the fastest‑growing companies in our sector, yet remain proudly family‑owned and operated — offering a supportive culture and genuine opportunities to grow and develop.

We’re now looking for an experienced Commercial Manager to join our leadership team and help drive performance, shape strategy and ensure exceptional service delivery across the business.

• Leading day‑to‑day commercial activity across sales, customer service and provisioning
• Working closely with Directors and the Operations Manager on strategy, performance and people management
• Managing the full customer sales journey from order to installation and ongoing satisfaction
• Coaching, developing and motivating a high‑performing team
• Monitoring performance, identifying best practice and supporting continuous improvement
• Building strong customer relationships and understanding market needs
• Validating contracts and ensuring solutions meet customer requirements
• Visit customers premises to carry out detailed site surveys and devise tailored solutions that meet their operational and commercial needs
• Taking a hands‑on approach where necessary to support delivery, resolve issues and maintain service excellence
• Developing and maintaining strong supplier relationships to ensure timely, high‑quality delivery
• Coordinating stock, provisioning and technical configuration
• Ensuring accurate CRM usage and smooth operation of the billing platform

• Solid experience of all things telecoms, including mobiles, broadband, leased lines, phone systems, MDM and cyber security solutions
• Strong team leadership and people‑management skills
• Ability to simplify complex issues and communicate clearly
• Confidence building relationships at all levels, including suppliers
• Strong organisational, problem‑solving and negotiation skills
• Competence with Microsoft applications
• A leadership role with real influence in a long‑established telecoms business
• A family‑owned environment where your ideas matter
• Opportunities to shape processes, develop people and drive commercial success
• Involvement in product development, marketing initiatives and new launches
• A varied role with ownership from strategy to delivery
• Genuine opportunities for growth and progression