Clinic Manager – Baby 4D

Overview

Job Title
:
Clinic Manager

Location
:
Hey Baby 4D Middlesbrough

Reports To
:
Directors

Job Overview
:

A Hey Baby 4D Clinic Manager is responsible for the daily management and operations of the clinic, ensuring efficient coordination between sonographers and receptionists. Reporting to the Director, the Clinic Manager plays a key role in maintaining high-quality service delivery, adhering to regulatory standards, and supporting the overall growth and reputation of the clinic. The Clinic Manager will also work alongside the clinic staff on reception, providing hands-on support when needed.

Team Leadership & Supervision
:

• Oversee and manage the performance of sonographers and receptionists.
• Conduct regular team meetings to address any operational or personnel issues.
• Provide ongoing support, training, and professional development opportunities for all staff, including induction training for new hires.
• Work alongside reception staff to ensure smooth clinic operations and provide hands-on support during busy periods or staff shortages.

Operational Management
:

• Ensure the clinic is fit for purpose, clean, and well-maintained.
• Monitor the clinic’s compliance with CQC (Care Quality Commission) regulations.
• Assist in the implementation of new services or systems in line with franchise standards.
• Develop and implement operational policies in consultation with the Director.
• To carry out audits and review of policies to ensure CQC compliance.

Customer Service & Complaint Resolution
:

• Act as the primary point of contact for customer feedback and complaints, ensuring timely investigation and resolution.
• Liaise with the Director to escalate any serious concerns or issues, providing detailed reports on outcomes.

Staff Recruitment & Discipline
:

• Manage the recruitment process for new staff, working closely with the Director to ensure the recruitment policy is followed.
• Handle staff discipline, including performance management, adhering to company policies, and involving the Director where necessary.

Marketing & Business Development
:

• Work with the Director to identify opportunities for new merchandise products, enhancing the clinic’s offerings and creating upselling opportunities.
• Support the Director in managing marketing channels to increase the clinic’s visibility and attract new customers (Facebook, Instagram, Tik Tok).

Qualifications & Skills
:

• Proven experience in a management or supervisory role, ideally within a healthcare or clinical environment.
• Strong leadership and communication skills.
• Familiarity with CQC compliance and healthcare regulations (preferred).
• Excellent organisational and multitasking abilities.
• Customer service orientation and problem-solving skills.

Location
:
Hey Baby 4d Middlesbrough (The post holder will primarily be based in Middlesborough but may need to travel to neighbouring towns to support other clinics when required.)

Job Type
:
Full-time

Salary
: £30,000 per year

Schedule
:
Saturday 9.30am to 6pm , Sunday 9.30am to 4pm

Work Location
:
In person

The postholder will have cover receptionist duties when the receptionists are on annual leave or off sick.