Assistant Manager

Role Profile

Job Title:

Assistant Manager

Function/Department:
Retail

Reporting To:
Shop Manager

Location:

Middlesbrough

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day‑to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.

The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.

• Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the Shop Team
  • Cash management procedures
  • Managing and utilising the company Time and Attendance system while ensuring team adherence to the system
  • Leading by example and driving the team to maintain shop presentation standards
  • Communicating clearly by encouraging colleagues to share ideas for improvement
  • Staying focused on shop results to identify opportunities and get the team working to high standards together
  • Providing outstanding customer experience for customers
  • Educating and guiding the team to deliver excellent customer service
  • Accepting bets as per procedure, accurately taking and processing customer bets through multiple channels (including betting terminals and in‑shop transactions through the EPOS System) in a timely manner
  • Acting as a Brand Ambassador, introducing customers to the multi‑channel/digital journey
  • Ensuring the shop adheres to all operational procedures, including cash management and security procedures
  • Adhering to Social Responsibility duties

• Ability to confidently lead a team and inspire others.
• Ability to build excellent working relationships with colleagues.
• Operate with trust and integrity and be an excellent role model for others.
• Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
• Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
• Ability to problem‑solve and think creatively.
• Energy and drive to constantly develop yourself and others.
• Customer‑service focused.
• An enthusiastic people person.
• Interested in the sporting industry/events and confident in building rapport and relationships with customers.
• Ambitious and driven to progress within the company.
• To promote the company brand and be results‑focused, getting your team working to a high standard together.

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential; full training provided to expand your knowledge base on all things sport and betting related.